When purchasing a Cox Powertrain diesel outboard motor you are buying more than an engine, you are acquiring a new level of service and care that comes standard with all our products. We have defined service standards to ensure you don’t lose a week’s worth of revenue, or that fishing weekend you have been planning for weeks, because your engine is down.
As a result Cox diesel outboard marine customers will be able to raise a claim through the push of a button on the Cox App, you will be assigned a case manager whose sole purpose is to have your engine up running as quickly as possible and will manage the case every step of the way. The Cox after sales team will have real time visibility of each and every case to ensure our service standards are being met by our dealer network wherever you are in the world. We offer an engine substitution programs for those customers who cannot afford down time and a true 24/7 customer service to ensure there is always somebody available to attend our customers no matter the time of day, or night.